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FAQ-Account

Q1. Why Can't I Receive Emails From ZEKELA ?

Emails from ZEKELA may be blocked from your mailbox, or you may find them in spam. Also, please make sure you register your zekela account with a correct email.

Q2. What Should I Do If I Forget My Password?

If you forgot your password, please follow the "Forgot Password" instructions on the Log-In page, or write us an email at [email protected] or visit our Live Chat for help.

Q3. Can I Change My Password?

Yes, you could change your password after you log in your account.

Q4. Can I Change My Email Address In My Account?

Yes, please contact our Customer Service for help.

Q5. Is My Personal Information Kept Safe & Private On ZEKELA ?

You personal information is kept safe & private on ZEKELA and in no way will we give it away.
Click here to read our Privacy Policy in full.

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